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In this case, please contact your local ITS Support Team or the ITS Help Desk.

If the steps below don't work, download and install the Microsoft Support and Recovery Tool. Be sure to use when prompted for your Outlook credentials and check the " remember credentials" box.Try logging into OWA? If you can log into OWA, then try restarting Outlook.It will run diagnostics and attempt to fix the issue. Deselect the "Always prompt for logon credentials" check box.If prompted, in the Password: text box, type your password.Choose File | Account Settings | Account Settings.Verify that prompt for Credentials isn’t checked in profile.If prompted again after Cancel, move on to step 3.

Clear your cached passwords (Note: you may need Admin rights to do this) - Windows.Mac Outlook - Choose Tools | Accounts | type your HawkID password in the password field.